We recently received a 1-star review from Daniel Dimsey claiming he was "banned for no reason." We believe in full transparency — so here's the complete story, with receipts.
The Review
Daniel claims he purchased lifetime access, never posted anything inappropriate, and was banned without cause.
That's not what happened.
The Real Timeline
Here's what actually took place, step by step.
Payment Failures and Account Suspensions
Daniel signed up for our Insiders program which includes GoHighLevel CRM subaccounts. Over the course of his membership, his payments repeatedly failed — resulting in automatic account suspensions.
This is standard practice. When payments fail, access is paused. Every SaaS company on the planet operates this way.
Daniel Asked Us to Reactivate His Account
After one of these suspensions, Daniel emailed us directly asking to have his account unsuspended. His exact words: he had ads running to the CRM and needed access restored.
Jay personally reactivated his account the same day.
Read that again. Daniel acknowledged the service was active. He needed it. He asked for it back. And we helped him immediately.
Then He Filed Chargebacks
After using the service, after asking for it to be restored, Daniel went to his bank and disputed three months of CRM payments — $119 per charge.
He didn't email us asking for a refund. He didn't reach out to cancel. He went straight to his bank and claimed the charges were unauthorized.
That's not a billing dispute. That's fraud.
Why Chargebacks Are Not Refund Requests
There's a critical difference between asking for a refund and filing a chargeback.
A refund request is a normal business interaction. A customer reaches out, explains the situation, and the business processes a return. We handle these regularly and have no issue with them.
A chargeback bypasses the business entirely. The customer tells their bank the charge was fraudulent or unauthorized — and the bank forcibly reverses the payment. The business gets hit with fees, penalties, and a mark against their merchant account.
When someone uses a service for months, emails asking for it to be reactivated, and then tells their bank the charges were "unauthorized" — that is textbook friendly fraud.
Key Takeaway: Filing a chargeback on a service you actively used and requested access to is not a dispute — it's fraud. Every payment processor treats it that way.
Our Policy: Chargebacks Mean Permanent Removal
Our policy is straightforward and applies to everyone equally:
- If you want a refund, email us. We'll work it out.
- If you file a chargeback on charges for services you used, you are permanently removed from all Lead Gen Jay products and services.
This policy exists to protect our business and our honest clients. Chargebacks cost us fees, increase our processing rates, and threaten our ability to serve everyone else.
Daniel wasn't "banned for no reason." He was removed because he committed chargeback fraud against services he actively used and requested.
Who Is Daniel Dimsey?
This wasn't a confused consumer who didn't understand what they were paying for.
Daniel is a content creator and ads strategist who helps service business owners get more clients. He runs a YouTube channel with over 2,000 subscribers and 106 videos about local business advertising.
He understands how billing works. He understands how subscriptions work. He understands what a chargeback is.
This wasn't confusion. It was a calculated decision to use a service, get it reactivated when suspended, and then take the money back through his bank.
Our Track Record Speaks for Itself
We've served hundreds of clients at Lead Gen Jay. The overwhelming majority have had positive experiences — and we have the testimonials and case studies to prove it.
When clients have billing issues, we resolve them. When they want refunds, we process them. When they need help, we show up — just like Jay did when Daniel asked to have his account reactivated.
We don't ban people for no reason. We remove people who commit fraud.
Final Thoughts
We genuinely wish Daniel well in his business. There are no hard feelings on a personal level.
But we won't stay silent when someone leaves a fraudulent review to cover up their own fraudulent behavior. The evidence speaks for itself:
- Daniel used the service
- Daniel's payments failed repeatedly
- Daniel emailed asking for reactivation — and we helped him
- Daniel then filed chargebacks on payments for services he used
- Daniel was removed per our clearly stated policy
- Daniel left a 1-star review claiming it was "for no reason"
Every step is documented. Every claim is backed by evidence.
Our door is always open for honest clients who want to grow their business. If that's you, we'd love to help — book a call with us and let's talk.