Customer Agreement

Customer Agreement

Dr. Feldman LLC, a Florida limited liability company doing business as Lead Gen Jay, of 7901 4th St N #26497, St. Petersburg, Florida 33702 ("we", "us", "Company") and the person completing the purchase ("you", "Customer").

When this becomes binding. You accept this Agreement at checkout, before your payment is authorized. Acceptance is required: the purchase cannot be completed without it. We record the version of this Agreement in force at that moment, the time you accepted it, and the identifier of the payment authorized immediately afterward.

Your Order Summary is part of this Agreement. The checkout page you completed names the product, the price, what is included, and any payment schedule. We retain it, with its hash and the time it was shown. Where this Agreement refers to the Order Summary, that page is what it means, and that page governs what you bought.

Which Schedule applies to you. The numbered Sections below apply to every purchase. Schedule A applies only to Lead Gen Insiders. Schedule B applies only to AI Automation Insiders. Where a Schedule conflicts with a numbered Section, the Schedule governs for that product.

Separate acknowledgments. After purchase we ask you to confirm a short list of statements during onboarding, each separately. Those are a later and separate act. Nothing here represents that you gave them before your payment was authorized, and we do not treat them as if you had.

1. Definitions

1.1 "Program" means the product you purchased, described in the applicable Schedule.

1.2 "Platform" means the third-party platform hosting the Program, named in that Schedule.

1.3 "Delivery" means the moment we grant your account access to the Program. Delivery is complete at that moment, whether or not you open a lesson.

1.4 "Purchase Date" means the date your first payment is successfully authorized.

1.5 "Bonuses" means items identified as bonuses in your Order Summary. They are provided at no separate charge and carry no part of the price.

1.6 "Processor" means the payment platform through which you paid, whose name appears on your statement and in your purchase confirmation. The Processor collects payment on our behalf. We remain the party responsible to you under this Agreement.

2. What You Are Buying

2.1 We grant you access to the Program described in the applicable Schedule, for the access term stated there.

2.2 Every Program is self-guided education. You do the work. We do not perform marketing services for you, do not build software for you, do not act as your agent, and do not manage any account on your behalf under this Agreement. If you have separately engaged us to build or operate something, that engagement has its own written agreement and is not governed by this one.

2.3 Third-party tools referenced in a Program are licensed by their own providers, on their own terms and at their own prices. They are not included in the price, and we do not control their availability, pricing, or behavior.

2.4 Anything you were shown before purchase that is not written in this Agreement or your Order Summary is not part of what you are buying. That includes recorded results, case studies, income figures, and statements made on a call or in an advertisement. This Section does not limit any right you have under law about a statement that was untrue when it was made.

3. Delivery

3.1 We deliver access within one hour of the Purchase Date, to the email address you gave at checkout.

3.2 Our record of the access grant - the account, the email address, the timestamp - is our record of Delivery. It is our record, not a statement by you that access was received.

3.3 You are responsible for the accuracy of the email address you gave at checkout and for receiving mail at it. If access has not arrived within 24 hours, email us at [email protected] and we will restore it at no charge.

3.4 The Program is hosted on the Platform, not on the Processor's website. Absence of activity on the Processor's website is not evidence that the Program was not delivered.

4. Price and Payment

4.1 What you owe is stated in your Order Summary.

4.2 A payment plan is financing, not a subscription. If you chose a payment plan, you owe every scheduled payment. A payment plan is a fixed number of installments toward a single fixed total. It does not renew. It ends on its own after the final installment, and we make no charge after that without a fresh agreement. The number of payments, each amount, and each date are in your Order Summary and were shown to you before your payment was authorized.

4.3 Authorization. You authorize us and the Processor to charge your payment method for each scheduled payment in your Order Summary, on its due date, and for no other amount.

4.4 Your confirmation, within one hour of purchase. We email you a confirmation you can keep, containing the merchant name that will appear on your statement; the total price and, on a payment plan, the installment amount and how many there are; every remaining charge date; the last four digits and brand of the card charged; and how to reach us.

4.5 A reminder before each installment. On a payment plan we email you three days before each scheduled installment with the amount, the date, and the last four digits of the card. We send this because a customer who is not surprised does not need to call their bank. No statute requires it of an installment plan and we do not claim otherwise.

4.6 A receipt for every charge, emailed at the time of the charge, showing the amount, the date, and the last four digits.

4.7 If a payment fails. We email you at the address on file and may suspend access until the balance is current. We will not suspend access without sending that notice first. Suspension does not cancel your purchase and does not reduce what you owe.

(a) A payment more than 5 days overdue carries a one-time $50 late fee on that installment.

(b) We do not accelerate the remaining balance and we do not charge interest on it. Each installment stays due on its own scheduled date. Stopping payment does not make the whole balance fall due at once.

(c) You may bring the balance current at any time, and access resumes the same day.

4.8 There is nothing to cancel on a payment plan. Because a payment plan finances a completed purchase rather than a recurring service, there is no subscription to end. If you want out, your remedy is the guarantee in Section 5 and your Schedule, within the window it states.

5. Refunds

5.1 The guarantee, in full. Where the conditions below are met on the date you ask, the refund is granted automatically, without any exercise of discretion by us.

Schedules A.7 and B.6 state the same rules at greater length and govern if there is any difference. Schedules A.8 and B.6a matter too: the conditions bind only if they were shown to you at the point of purchase. If they were not, the guarantee runs without them.

5.1a What ends eligibility. Three things and only three, for either Program:

(a) Not working through the start of the course. You have not completed the first three modules on Skool on the day you ask. We read this from Skool's own completion record for your account.

(b) Redeeming a Bonus or perk. Bonuses and perks carry no part of the price and are given on top of what you bought, so taking one and then asking for the price back is outside the guarantee. This covers claiming a Bonus, activating or redeeming a software subscription or licence, downloading a lead list, and bulk downloading or exporting the course materials. Our client portal records each of these with a date and time. A Bonus or perk you were never shown, or could not have redeemed, cannot end your eligibility.

(c) A previous refund from us. You have already received a refund on an earlier Lead Gen Jay purchase. The guarantee is there for a first look at something, not as a standing return policy.

Nothing else disqualifies you. We will not deny a refund because of the reason you give, how much of the course you completed beyond the first three modules, whether you attended a call, or anything you have said to us or about us.

5.2 How to ask. Use leadgenjay.com/refund or email [email protected]. If you ask through any other channel inside the window, we treat that as a request under this Section and send you the form. The date you first asked governs, not the date we receive it on the right form.

5.3 What we must do. We decide within 3 business days and email you the decision, saying which condition was or was not met and quoting the record we relied on. Where your Schedule's conditions are met, we return the refund to your original payment method within 30 days and give you the Processor's reference for the credit. If we miss the 3 business days, that does not defeat a request that meets your Schedule.

5.4 Nothing else creates a refund right. Apart from this Section, your Schedule, and Section 11.2, no refund is owed and none is promised. In particular: a change in your financial circumstances is not a basis for one; deciding not to use the Program is not a basis for one; and because we have promised you no result, a shortfall in results is not a basis for one (Section 8).

5.5 On a payment plan, a refund returns the payments actually made and cancels the rest of the schedule.

5.6 Who may vary this. Your Schedule decides eligibility on its own terms. No representative of ours is authorized to promise a refund on other conditions, and no statement outside this Agreement creates a refund right your Schedule does not create.

5.7 After a refund, your access to the Program, the community, and every Bonus and perk ends permanently.

5.8 Third-party financing. If you financed through a third party such as Affirm, Klarna, or Elective, we refund the financing provider rather than you, and your obligations to that provider are governed by their agreement.

6. License and Restrictions

6.1 You receive a personal, non-exclusive, non-transferable license to use the Program materials for your own business, for the access term in your Schedule. We may revoke it only under 6.4.

6.2 You will not download for redistribution, copy, publish, resell, or share the Program materials, and will not share account access.

6.3 You will not solicit members of our paid communities without our written permission.

6.4 Breach of 6.2 or 6.3 lets us revoke access, after written notice describing the breach and 10 business days to cure it where a cure is possible. Revocation for an uncured breach creates no refund right and does not relieve you of amounts already due.

6.5 What 6.2 does not cover. Nothing in 6.2 stops you quoting or reproducing as much of the materials as is reasonably necessary to support an honest review, a complaint to us, a report to a regulator, a filing in a legal proceeding, or a payment dispute.

7. Intellectual Property

7.1 We own the Program materials and everything in them. Nothing here transfers ownership.

7.2 You own whatever you build using them. We claim no interest in your applications, tools, automations, campaigns, or client work.

8. No Outcome Guarantee

8.1 Every Program is education. We do not guarantee you will generate leads, appointments, revenue, savings, or any other result, and you are not relying on such a guarantee.

8.2 Results shown in our marketing are the results of the specific people described. They are not typical, promised, or predicted for you.

9. Reviews and Truthful Statements

9.1 You are free to publish honest reviews and honest accounts of your experience with us and the Program. Nothing here restricts that, and we will not penalize you for it.

9.2 Section 6.2 continues to apply as limited by 6.5: you may describe the Program and quote from it as 6.5 permits, but may not republish it wholesale.

10. Payment Disputes

10.1 If you are dissatisfied for any reason, we ask you to contact us first at [email protected], and to use Section 5 where it applies, so we have a chance to put it right. We respond within 3 business days. This is a request. It is not a condition of anything, you are free to disregard it, and disregarding it is not a breach of this Agreement.

10.2 You consent to us providing this Agreement, the acceptance record, the Delivery record under 3.2, the Platform's completion record, the billing records, and our correspondence to your card issuer, to the Processor, and to the card network in response to any dispute about a payment.

10.3 Nothing in this Agreement waives, restricts, or conditions any right you have under law or under the card network's rules, including your right to dispute a charge, and we do not ask you to waive one.

11. Term and Termination

11.1 This Agreement begins when you accept it at checkout and continues for the access term in your Schedule, or until access is revoked under 6.4, whichever comes first. It continues in any event while any installment is unpaid.

11.2 If we discontinue a Program entirely, your Schedule says what we owe. We give 30 days' written notice first.

11.3 You may stop using a Program at any time. Stopping creates no refund right and does not reduce what you owe on a payment plan.

12. Governing Law, Arbitration and Venue

This Section matches the Terms of Service published at leadgenjay.com, so that we do not have two live documents naming two different forums.

12.1 Florida law governs this Agreement, without regard to its conflict-of-laws rules.

12.2 Arbitration. Any dispute arising out of or relating to this Agreement is resolved by binding arbitration seated in Miami-Dade County, Florida, administered under the rules of a recognized arbitration provider agreed by the parties. Judgment on the award may be entered in any court of competent jurisdiction.

12.3 Small claims stays open. Either party may instead bring a qualifying claim in small claims court, and doing so is not a breach of 12.2.

12.4 Litigation not subject to arbitration is brought exclusively in the state or federal courts serving Miami-Dade County, Florida, and both parties consent to personal jurisdiction there.

12.5 Arbitration does not touch your payment-dispute rights. Nothing in this Section requires you to arbitrate before, instead of, or as a condition of disputing a charge with your card issuer. Section 10.3 governs and this Section does not qualify it.

12.6 Mandatory law is preserved. Sections 12.1 to 12.4 apply only so far as the law allows. Where your home jurisdiction gives you a consumer protection that cannot be waived by contract, including any limit on pre-dispute arbitration agreements, that protection applies and this Section does not displace it.

13. General

13.1 This Agreement, your Schedule, your Order Summary, and the retained checkout page are the entire agreement about the Program and replace every prior promise, spoken or written.

13.2 Any amendment must be in writing and agreed by both parties. We may publish a new version of this Agreement for future purchases; a new version does not change the terms of a purchase already made.

13.3 If any provision is held unenforceable, the rest remains in force.

13.4 Notices to us go to [email protected]. Notices to you go to the email address you gave at checkout.

Schedule A - Lead Gen Insiders

A.1 What it is. The Lead Gen Insiders course as made available on the Platform: the recorded trainings, written materials and templates, and membership in the Lead Gen Insiders community.

A.2 Why no counts appear here. The lessons, modules and bonuses change as material is added, revised and retired. What you bought is fixed by your Order Summary - the checkout page you completed, which we retain - and not by a number written into this Agreement.

A.3 The floor we commit to. We will keep available at least the number of trainings, and at least the hours of training, stated in your Order Summary. Above that floor we may add, revise, retire or reorder lessons and modules freely, and a change that leaves you above the floor is not a reduction in what you bought.

A.4 Platform. Skool.com, on which your lesson completions are recorded.

A.5 Access term: lifetime. We keep the course available to you for as long as we operate it, with no end date and no renewal, together with the updates we make to it.

A.6 If we discontinue the course. Access has no fixed term, so there is no term to pro-rate. Instead:

(a) we give 30 days' written notice before access ends;

(b) we make the then-current trainings, written materials and templates available for download during that period, for you to keep permanently and at no further charge; and

(c) if access ends within 12 months of your Purchase Date, we refund the price multiplied by the fraction of those 12 months remaining on the day access ends, counted in whole months, paid within 30 days without you having to ask.

A.7 The guarantee: 14 days, three conditions. You may request a full refund of amounts actually paid within 14 calendar days of your Purchase Date. It is granted automatically, without any exercise of discretion by us, if all three of these are true on the day you ask:

(a) You worked through the start of the course - you have completed the first three modules on the Platform. We read this from the Platform's own completion record for your account. Which modules those are is fixed by your Order Summary, in the order they appear on the Platform when you buy.

(b) Bonuses and perks unredeemed - you have not redeemed anything under A.9.

(c) No previous refund - we have not already refunded you on an earlier Lead Gen Jay purchase.

Requests after day 14 are outside the guarantee.

A.8 These conditions bind only if you were shown them. All three conditions in A.7 must appear at the point of purchase, next to the guarantee itself, in words you read before paying. Where a condition did not appear there, it does not apply to you and the guarantee runs without it. A condition disclosed only in a linked policy page, a footer, or this Agreement alone is not disclosed for this purpose.

The wording carried at checkout, binding on us: "14-day money-back guarantee*" with, in the same visual block, "*Give the first 3 modules an honest go, leave the bonuses unclaimed, and it's your first refund with us." We retain the rendered page, its hash, and the time it was shown.

A.9 Bonuses and perks. Provided at no separate charge and carrying no part of the price. What is offered to you is named in your Order Summary; as with A.2, nothing is listed here, because the set changes. Bonuses and perks include software subscriptions and licences, lead lists, and downloadable assets.

(a) On a payment plan, Bonuses become available once 50% or more of the price has been paid. You may need to request them.

(b) Redeeming one ends eligibility under A.7(b). Redeeming means claiming a Bonus, activating or redeeming a software subscription or licence, downloading a lead list, or bulk downloading or exporting the course materials. Our client portal records each with a date and time. A Bonus or perk you were never shown, or could not have redeemed, cannot end your eligibility.

(c) We may add or withdraw Bonuses and perks. A withdrawn one is not a reduction in what you bought, because they carry no part of the price.

Schedule B - AI Automation Insiders

B.1 What it is. The AI Automation Insiders training library, which teaches you to build custom AI applications, internal tools and automations using Claude Code without writing code; membership in the AI Automation Insiders community; and the skills, automations, workflows and systems made available with it.

B.2 Described by your Order Summary, not by a count. As in A.2, the components change. What you bought is fixed by your Order Summary. We keep available at least the quantities stated there and may add, revise or retire individual components freely above that floor.

B.3 Platform. Skool.com.

B.4 This is a payment plan, not a subscription. You pay the installments stated in your Order Summary, and the plan ends after the final one. It does not renew, it does not roll into a monthly charge, and no charge is made after the final installment. Section 4 governs the schedule, missed payments, and the confirmation and reminder emails.

B.5 Access term: at least 12 months. We keep the program available to you for at least 12 months from Delivery, and thereafter for as long as we operate it. Where your Order Summary promises longer, that promise governs and this Section is the floor, not the ceiling. Access may be suspended under 4.7 while an installment is unpaid; suspension pauses access, does not end this Agreement, does not reduce what you owe, and does not count against the 12 months.

B.6 The guarantee: 14 days, three conditions. You may request a full refund of amounts actually paid within 14 calendar days of your Purchase Date. It is granted automatically, without any exercise of discretion by us, if all three of these are true on the day you ask:

(a) You worked through the start of the course - you have completed the first three modules on the Platform. We read this from the Platform's own completion record for your account. Which modules those are is fixed by your Order Summary, in the order they appear on the Platform when you buy.

(b) Bonuses and perks unredeemed - you have not redeemed anything under B.9a.

(c) No previous refund - we have not already refunded you on an earlier Lead Gen Jay purchase.

Requests after day 14 are outside the guarantee.

We will not ask you to justify it and will not require a call or an exit interview. We will not deny a refund because of the reason you give, how much of the course you did beyond the first three modules, whether you attended a call, or anything you have said to us or about us.

B.6a These conditions bind only if you were shown them. All three conditions in B.6 must appear at the point of purchase, next to the guarantee itself, in words you read before paying. Where a condition did not appear there, it does not apply to you and the guarantee runs without it. A condition disclosed only in a linked policy page, a footer, or this Agreement alone is not disclosed for this purpose.

The wording carried at checkout, binding on us: "14-day money-back guarantee*" with, in the same visual block, "*Give the first 3 modules an honest go, leave the bonuses unclaimed, and it's your first refund with us." We retain the rendered page, its hash, and the time it was shown.

B.7 What the guarantee does not cover. There is no cancellation right, because there is nothing recurring to cancel - see 4.8. After day 14 your remedy is under 11.2 if we discontinue the program.

B.8 If we discontinue the program. We give 30 days' written notice, make the then-current materials available for download during that period for you to keep permanently, and cancel any installments not yet due.

B.9 What you build is yours. Section 7.2 applies in full. We claim no interest in any application, tool or automation you build.

B.9a Bonuses and perks. Provided at no separate charge and carrying no part of the price. What is offered to you is named in your Order Summary; as with B.2, nothing is listed here, because the set changes. Bonuses and perks include software subscriptions and licences, lead lists, and downloadable assets.

(a) On a payment plan, Bonuses become available once 50% or more of the price has been paid. You may need to request them.

(b) Redeeming one ends eligibility under B.6(b). Redeeming means claiming a Bonus, activating or redeeming a software subscription or licence, downloading a lead list, or bulk downloading or exporting the course materials. Our client portal records each with a date and time. A Bonus or perk you were never shown, or could not have redeemed, cannot end your eligibility.

(c) We may add or withdraw Bonuses and perks. A withdrawn one is not a reduction in what you bought, because they carry no part of the price.