Return & Refund Policy

Return and Refund Policy

Everything sold here is digital: recorded training, written materials, templates, and access to a members' community. Access is granted within one hour of purchase, so there is nothing to ship back. What follows is what we refund instead, and when.

The guarantee

Both programs, 14 days. Whether you bought Lead Gen Insiders or AI Automation Insiders, you may request a full refund of what you have actually paid, within 14 calendar days of your purchase date. We grant it automatically, with no discretion on our side, if all three of these are true on the day you ask:

• you have completed the first three modules on Skool;
• you have not redeemed any bonus or perk; and
• we have not refunded you on an earlier Lead Gen Jay purchase.

Redeeming means claiming a bonus, activating or redeeming a software subscription or licence, downloading a lead list, or bulk downloading or exporting the course materials. Our client portal records each of those with a date and time. A bonus or perk you were never shown, or could not have redeemed, cannot end your eligibility.

All three conditions apply only if they were shown to you next to the guarantee before you paid. If they were not, the guarantee runs without them.

Nothing else disqualifies you. We will not deny a refund because of the reason you give, how much of the course you did beyond the first three modules, whether you attended a call, or anything you have said to us or about us. We will not ask you to justify it and will not require a call or an exit interview.

Requests made after day 14 fall outside the guarantee.

How to ask

Use leadgenjay.com/refund, or email [email protected]. If you ask us some other way inside the window (a reply to a receipt, a message in the community), we treat that as your request and send you the form. The date you first asked is the date that counts, not the date it reaches us on the right form.

What happens next

We decide within 3 business days and email you the decision. If we are declining, we say which condition was not met and quote the record we relied on, so you can check it.

Where we approve, the refund goes back to the card you paid with within 30 days, and we send you the processor's reference for the credit so you can trace it.

If we miss the 3 business days, that does not defeat a request that qualifies. A late decision is our failure, not your forfeit.

Payment plans

A refund returns the payments you actually made and cancels the rest of the schedule.

There is nothing to cancel on a payment plan otherwise. A payment plan is a fixed number of installments toward one purchase, not a subscription. It does not renew and it ends on its own after the final payment. If you want out, the guarantee above is the route, inside the window it states.

If you miss an installment, access pauses until you catch up, and a $50 late fee applies to that installment. The rest of the balance does not become due early, and we charge no interest on it.

If you financed through someone else

If you paid using Affirm, Klarna, Elective or a similar provider, we refund that provider rather than you, and what you owe them is governed by your agreement with them.

What is not refundable

• A change in your financial circumstances.
• Deciding not to use what you bought.
• A shortfall in results. We do not guarantee results and have not promised you any, so there is no result to fall short of.
• Loss of access after an uncured breach of the Customer Agreement's licence terms.

If we retire a program

Lead Gen Insiders is sold with lifetime access, so there is no term to pro-rate. If we ever discontinue it, we give 30 days' written notice, make the then-current trainings, materials and templates available for you to download and keep permanently, and, if access ends within 12 months of your purchase, refund the price in proportion to the months remaining of those 12, paid within 30 days, without you having to ask.

AI Automation Insiders carries at least 12 months of access. If we discontinue it, we give 30 days' notice, make the then-current materials available to download and keep, and cancel any installments not yet due.

After a refund

Your access to the program, the community and every bonus ends permanently.

Your rights with your bank are untouched

Nothing in this policy limits your right to dispute a charge with your card issuer, and we do not ask you to give that up. We would rather you came to us first, because we can usually fix it faster. But that is a request, not a condition, and choosing otherwise breaches nothing.

Questions: [email protected].